Returns and Refund Policy

Last updated: 2 November 2026

We want you to be happy with your WHOPPI purchase. This policy explains how to contact us about returns, cancellations and refunds.

Your statutory consumer rights always apply and are not limited by this policy.

Change-of-Mind Returns

For eligible online purchases in the United Kingdom and many European countries, consumers generally have a statutory right to cancel within 14 days of receiving the goods.

Specific rules, exceptions and procedures may apply depending on your location, the product and the circumstances of the purchase.

We do not currently offer an additional voluntary change-of-mind return period beyond rights provided by applicable law.

To exercise a cancellation right or request a return, email whoppi.store@outlook.com with your order number and the item concerned.

Please contact us before sending anything back so we can provide the appropriate return instructions.

Return shipping costs and any permitted deductions will be handled in accordance with applicable law and the information provided to you at the time of purchase.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, unsafe or different from what you ordered, contact us at whoppi.store@outlook.com with your order number and a description of the issue.

Photographs of the item and packaging may help us assess the issue.

We will review the matter and explain the next steps. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

You will not be charged return costs where applicable law requires us to cover them.

Refunds

Approved refunds will normally be issued to the original payment method unless another method is agreed where legally permitted.

The time it takes for the funds to appear may depend on your bank or payment provider.

Refunds following statutory cancellations will be processed within the time limits required by applicable law. Any deduction or delay will be applied only where legally permitted.

Order Cancellations and Changes

If you need to cancel an order or correct your delivery details, contact us as soon as possible at whoppi.store@outlook.com.

We will do our best to help if the order has not entered fulfilment. Changes cannot be guaranteed once processing or dispatch has begun.

This does not affect cancellation rights you have under applicable law.

Product Exceptions

Certain products may be subject to legal exceptions to cancellation or return rights, for example some personalised goods or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Any exception will apply only where permitted by applicable law.

Contact

For return requests, cancellations or refund questions, email whoppi.store@outlook.com and include your order number.